HOW MUCH ARE THE POSTAL CHARGES?
The Netherlands & Belgium
< €39,95 = €4,95
> €39,95 = FREE
< €99,95 = €10,-
> €99,95 = FREE
The shipping costs will be calculated at checkout. Please note: import duty may be charged for shipments to non-EU countries. BURKELY is not responsible for these costs.
We will not send any orders to post-office box addresses.
WHEN WILL MY ORDER BE DELIVERED?
|Ordered on||Delivery on|
|Monday||Ordered before 3 P.M.||Tuesday|
|Tuesday||Ordered before 3 P.M.||Wednesday|
|Wednesday||Ordered before 3 P.M.||Thursday|
|Thursday||Ordered before 3 P.M.||Friday|
|Friday||Ordered before 3 P.M.||Saturday|
|Saturday & Sunday||Tuesday|
HOW CAN I VIEW THE STATUS OF MY ORDER?
Once your order has been submitted, you will receive a Track & Trace number in your email box about the shipping time of your parcel. You can keep track of your parcel in Track & Trace.
MY ORDER HAS NOT YET BEEN DELIVERED AFTER 1-4 WORKING DAYS. WHAT CAN SHOULD I DO IF MY PARCEL IS DELAYED?
If you haven't received your parcel within 3 days, send us an email and we will find out where your package is! Please make sure to state your order number in your email.
WHY HAVE I NOT YET RECEIVED AN ORDER CONFIRMATION?
Once you have submitted your order, you will receive an order confirmation. If you haven't received your confirmation email, please check your spam box! Please check your email address in your account to see if the information is correct. Need help? You can always contact our customer service by sending an email to email@example.com.