HOW DO I PLACE AN ORDER?
If the required item is available, click ‘’add to cart’’ to add the item to your cart. Are all the items in your cart? Please proceed with your order. Then enter your details. All fields with * must be completed. Proceed to the checkout and select your payment method. Once you have paid, your order is completed. You will receive an order confirmation by email.
WHAT ARE THE PAYMENT OPTIONS?
We want to make it as convenient as possible for you and that is why we have several options to keep payment easy, reliable, and safe. BURKELY offers payment methods such as iDeal, Klarna, MasterCard, Visa, Bancontact, Sofortbanking, Apple Pay, Fashioncheque, VVV Gift Card.
DO I NEED A PERSONAL ACCOUNT TO PLACE AN ORDER?
Yes, you need a personal account to place an order. This enables us to send you a Track & Trace number of the parcel you ordered.
CAN I STILL CHANGE MY ORDER?
You may still cancel your order and/or change your details before we have processed the order.
I HAVE NOT YET RECEIVED MY REFUND. WHAT CAN I DO?
Once we have received your return parcel, we will refund the amount to the bank account you have used to pay your order within 5 working days.
MY REFUND HAS NOT BEEN PROCESSED. WHAT CAN I DO?
Possibly something has gone wrong or your request has not reached us. Please contact our customer service at email@example.com. Please make sure to state your order number in your email.