Questions about ordering & payment
How do I place an order?
If the desired item is available, click on “Add to Cart” to add the item to your shopping cart. Once your order is complete, click on “Proceed to Checkout.” Fill in your details on the checkout page. All fields marked with an asterisk (*) are mandatory. Proceed to the payment section and choose your payment method. After you have completed the payment, your order will be finalized. You will receive an order confirmation via email.
What are my payment options?
At BURKELY, you can securely make payment through the following methods:
iDeal, Klarna, MasterCard, Visa, Bancontact, Sofortbanking, Apple Pay, Fashioncheque, VVV Gift Card.
Yes, you need to create a personal account to place an order. This allows us to send you a Track & Trace of your ordered package..
It is still possible to cancel your order and/or modify your details before the order is processed by us.
Once we have received your returned package, we will refund the money to your account within 5 business days using the same payment method you used for your purchase.
If there seems to be an issue or if something hasn’t been properly communicated to us, please contact our customer service at email@example.com. Don’t forget to include your order number in the email so that we can assist you as quickly as possible.